Xcel Driver Training UK - Coronavirus Company Charter

Our Charter

As a company we are dedicated to taking an active role in helping prevent the transmission of Coronavirus / COVID-19 when providing driver training to our clients across the UK. This charter will remain in place until advised by the government that such measures and restrictions are no longer needed.

Our tutors have been informed of this charter, are aware of it’s details and requirements, and will implicitly abide by it at all times, when providing driver training with us. We also require all clients to read this charter before any on-road training takes place, and to also fully abide by it for the health and safety of all involved.

We strongly recommend that all clients download the COVID-19 App, which will help slow the outbreak, and identify any high risk areas in the UK.

We are in unprecedented times currently. By taking these precautions, we will help limit the spread of Coronavirus. For more information on staying safe please visit –  The GOV.UK Coronavirus page

Our tutors will:

  1. Wash their hands before starting each training session and after.
  2. Use a face mask if specified by client.
  3. Be allowed to use any extra PPE if they so wish.
  4. Phone the driver, where possible, 24 hours before hand to check that they feel well, and if they have knowingly been in contact with anyone who has displayed Coronavirus symptoms in last 14 days, or who has tested positive for such. They will also be asked if they have ever tested positive for Coronavirus.
  5. On the day, again ask the driver, if they feel well, and if they have knowingly been in contact with anyone who has displayed Coronavirus symptoms in last 14 days, or who has tested positive for such. They will also be asked if they have ever tested positive for Coronavirus.
  6. Avoid touching their face before, during and after the training.
  7. Be equipped with hand sanitisation, either wipes or gel, and clean any part of the vehicle they feel is required, such as handles, seat belt buckle etc..
  8. Cancel any training if they:
    • Feel unwell
    • Have been in close contact with anyone who has displayed possible Covid-19 symptoms in last 14 days, or who has tested positive for such.
  9. Keep a 2 metre social distancing rule when outside the vehicle.
  10. Make sure a window or windows are kept at least partly open to allow for airflow into the vehicle and/or have air conditioning on, but not on recirculation function.
  11. Remind the driver of the importance of keeping to these guidelines at all times.
  12. Use their own pens and paper, which will not be touched by the driver or anyone else.
  13. Cancel the session immediately if they feel at risk of possible contamination (such as if driver persistently coughs). No refund will be given.

Our tutors will NOT:

  1. Give a demonstration drive – thus avoiding touching steering wheel, gear stick etc, unless they are using disposable gloves, and such has been agreed beforehand.
  2. Have any more than one client in the vehicle at any one time.
  3. Touch a drivers driving licence – a visual check can be done by the driver placing the licence on a seat or table.
  4. Touch any belongings of the driver, such as anything inside the vehicle, apart from gaining access/exit to the vehicle.
  5. Touch any of the controls, apart from gaining access/exit to the vehicle, unless in an emergency situation.
  6. Directly face the driver when giving feedback in the vehicle.
  7. Provide detailed feedback in the vehicle – this will be done outside the vehicle observing the 2 metre rule.

We asked that each driver / client:

  1. Washes their hands before and after the training.
  2. Use a face mask or any other form of PPE if they so wish.
  3. Truthfully comply with the tutor, when being asked about their health and possible exposure to the virus.
  4. Avoid touching their face before, during and after the training.
  5. Ideally be equipped with hand sanitisation, either wipes or gel, and clean any part of the vehicle they feel is required, such as handles, seat belt buckle etc..
  6. Cancel any training at any time if they:
    • Feel unwell
    • Have been in close contact with anyone who has displayed possible Covid-19 symptoms in last 14 days, or who has tested positive for such.
  7. Respect the 2 metre distancing rule when outside the vehicle.
  8. Make sure a window or windows are kept at least partly open to allow for airflow into the vehicle and/or have air conditioning on, but not on recirculation function.
  9. Avoid face to face contact with the tutor when in the vehicle.
  10. Comply with the tutors reasonable requests at all times.

About Rachel

Rachel Kavanagh established Xcel Driver Training in 2001.

She is a grade A Driving Instructor and is on the ORDIT (Official Register of Instructor Trainers). Since qualifying as an approved driving instructor in 1993, Rachel has gained many qualifications with in the driver trainer industry. She has worked for many of the large national driving schools and continues to be a well-respected trainer within the industry.

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